01Business problem
Our project members have to know for themselves that they deliver the required quality at every gate, from material-and-information-flow maps to delivery. That knowledge sat with a handful of experienced people.
02Intervention
Four steps: document the end-to-end standard process; document every artefact and quality gate; train our project teams; bring it all together in one knowledge base. Only then did we build the lean coach.
03Role of data & AI
First a natural-language interface to the knowledge base. Then the skills to develop and evaluate the artefacts themselves, starting with the material-and-information-flow map, because it sits at the heart of business transformation.
04Adoption
The lean coach is gradually becoming the coach for our project members, alongside the people who trained it.
05Measurable impact
Our standard is applied by the people doing the work, so quality is built in. Our clients get better and more consistent output, delivered more efficiently.