Digital transformation

From a random customer experience towards implementation of a connected consumer experience.

  • Establishment of a single view on the customer from multiple disparate systems and databases across the world
  • Development and program management of a digital roadmap aligned with the organisational strategy
  • Implementation of digital eco system in retail
  • Implementation of digital systems in the retail network by offering hands-on support during the roll-out
  • Simplification and standardisation of the IT landscape, due to legacy of IT complexity resulting from recent M&A driven growth, by identifying improvement opportunities, co-creation and planning IT improvement initiatives, and supporting on project and program management processes
  • Transitioning analytics and reporting activities from a descriptive to a predictive maturity level
  • Support in planning, development, testing and roll-out of systems to create a single view of the customer, by means of planning software development and testing activities, as well as planning support and progress monitoring of the roll-out
  • Implementation for digital APP’s to improve customer loyalty
  • Rollout of consumer facing systems across a retail network
  • Design & implementation of APP for project skill sourcing